Shipping Policy

Mirevonam is owned and operated by Hangzhou Nuokai Trading Co., Ltd.

This Shipping Policy explains our general order-processing, dispatch, delivery, tracking, and shipment-support practices.

1. Shipping Destination

Mirevonam currently supports eligible orders for delivery to addresses within the United States.

We do not currently advertise general shipping to other countries unless another destination is specifically made available during checkout.

2. Order Processing

Orders are generally processed within up to 7 business days after successful payment and any necessary order verification.

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from delivery time.

Additional processing time may occasionally be required because of inventory adjustments, payment verification, unusually high order volume, incomplete shipping information, public holidays, or other reasonable operational circumstances.

3. Estimated Delivery Time

After dispatch, estimated delivery to eligible United States addresses is generally:

4–7 business days

The delivery estimate begins after dispatch rather than on the date the order was placed.

Delivery estimates are not guaranteed arrival dates unless a guaranteed shipping service is expressly stated during checkout.

4. Shipping Charges

Mirevonam currently advertises free standard shipping on qualifying orders over US$50 where that offer is shown on the store.

For orders that do not qualify, any applicable shipping charge will be displayed during checkout before the order is submitted.

Promotional shipping offers may be subject to the conditions shown when the promotion is available.

5. Fulfillment Locations

Orders may be fulfilled through our facilities or third-party fulfillment and logistics partners depending on product availability, inventory allocation, and delivery destination.

Mirevonam does not represent that every order is dispatched from our registered company address.

6. Tracking

Where tracking is available, customers may receive a shipping confirmation or other communication containing tracking information after dispatch.

Tracking systems may require some time after dispatch before the first carrier update becomes available.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you identify an address error, please contact us as soon as possible.

We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed after processing or fulfillment has progressed.

8. Delivery Delays

Delivery may occasionally be affected by carrier disruptions, weather, transportation issues, seasonal demand, local delivery restrictions, address problems, or other events outside our reasonable control.

If tracking has not updated for an extended period or a shipment appears unusually delayed, contact service@mirevonam.com with your order number.

9. Potentially Lost Packages

If a package appears to be lost in transit, please contact customer support.

We may review the available tracking information and communicate with the relevant logistics provider where reasonably appropriate.

Responsibility is not automatically transferred entirely to the customer merely because a shipment has been handed to a carrier.

10. Packages Marked Delivered

If tracking indicates “Delivered” but a package cannot be found, customers should first review the delivery location, household members, building reception, nearby delivery areas, neighbors where appropriate, and carrier delivery notes.

If the shipment still cannot be located, contact customer support.

A “Delivered” status does not automatically prevent a customer from reporting a delivery issue.

11. Damaged Shipments

If an order arrives materially damaged, contact us and provide your order number together with photographs or other reasonable supporting information.

We will review the circumstances and provide an appropriate solution.

12. Contact Information

Email: service@mirevonam.com
Phone: +852 8483 8695
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays

Hangzhou Nuokai Trading Co., Ltd.

Room 107, Unit 1, Building 18, No. 43 Xiangzhang Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China