Return Policy
Return Policy
Mirevonam is owned and operated by Hangzhou Nuokai Trading Co., Ltd.
This Return Policy explains the general conditions and procedure for returning eligible products purchased through www.mirevonam.com.
1. 180-Day Return Window
Eligible products may be returned within 180 calendar days after delivery.
A return request should be submitted within this period.
Return eligibility may depend on the product condition, reason for return, and other reasonable conditions described in this policy.
2. General Return Condition
For preference-based returns, products should generally remain in a condition reasonably suitable for return and should include relevant parts and accessories originally supplied.
Original packaging should be included where reasonably available.
Customers should retain appropriate proof of purchase or sufficient order information so that the transaction can be identified.
A return may be declined or the refund reasonably reduced where a product has been intentionally damaged, materially altered, misused, or returned in a condition unrelated to normal inspection or handling.
Nothing in this policy is intended to limit mandatory consumer rights that apply under applicable law.
3. Damaged, Defective, Incorrect or Materially Misdescribed Products
If you receive an item that is damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact service@mirevonam.com.
Please provide the order number, a description of the issue, and photographs or video where reasonably relevant.
We will review the circumstances and determine an appropriate solution.
Depending on the situation, this may include a replacement, refund, return arrangement, or another reasonable remedy.
Where an issue results directly from an error attributable to Mirevonam, we will not unfairly require the customer to bear costs caused by our error.
4. How to Request a Return
Before returning any product, contact:
Please provide your order number, the product concerned, the reason for the return, and relevant supporting information where appropriate.
Customer support will review the request and provide further instructions.
5. Return Destination
Do not automatically return merchandise to our registered business address.
The appropriate return destination may differ from the company's registered business address depending on inventory location, logistics arrangements, the product involved, and the reason for the return.
After the return request has been approved, customer support will provide the applicable return destination and instructions.
6. Return Shipping Responsibility
Responsibility for return shipping is determined according to the reason for the return and will be discussed and agreed between the customer and Mirevonam customer support before the return shipment is made.
For preference-based returns, including a change of mind or an unsuitable selection, return shipping may be the customer's responsibility.
Where the return results from a confirmed incorrect, damaged, defective, or materially misdescribed item attributable to Mirevonam, we will provide an appropriate solution without unfairly transferring the cost of our error to the customer.
7. Unauthorized Returns
Customers should not send merchandise back without first receiving return instructions.
A return sent without prior authorization or to an incorrect location may take longer to identify or process.
8. Refund Review
After a return or refund request has been reviewed, we will notify the customer if the refund has been approved.
Approved refunds are generally issued to the original payment method unless another lawful arrangement is agreed.
9. Refund Processing Time
Mirevonam will generally process an approved refund within 7 business days after approval.
After we submit the refund, additional processing time may be required by the customer's bank, card issuer, or payment provider.
10. Original Shipping Charges
Whether original shipping charges are refundable depends on the reason for the return, the applicable transaction, and any mandatory consumer rights.
Where a problem is attributable to an error by Mirevonam, we will provide an appropriate solution consistent with applicable law.
11. Exchanges and Replacements
Where appropriate and subject to availability, Mirevonam may offer a replacement or exchange.
Customers should contact customer support before returning the original item.
12. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
We will make reasonable efforts to assist, but cancellation cannot be guaranteed after order processing, fulfillment, or dispatch has begun.
13. Contact Information
Email: service@mirevonam.com
Phone: +852 8483 8695
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays
Legal Company Name: Hangzhou Nuokai Trading Co., Ltd.
Business Address: Room 107, Unit 1, Building 18, No. 43 Xiangzhang Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China