About Us
About Us
Welcome to Mirevonam.
Mirevonam is an online retail brand owned and operated by Hangzhou Nuokai Trading Co., Ltd.
Our store focuses on practical coffee equipment and accessories designed to make everyday home brewing simpler, more enjoyable, and more consistent.
We believe good coffee at home starts with dependable tools, clear product information, and a straightforward shopping experience. Our goal is therefore not only to offer coffee-related products, but also to make each stage of the purchase process easy to understandâfrom choosing a product and placing an order to delivery, customer support, returns, and refunds.
Our Approach
Mirevonam aims to provide customers with accurate product information, transparent pricing, clear order-processing expectations, understandable shipping information, accessible customer support, and a practical after-sales process.
We periodically review our store information so that important transaction terms remain reasonably consistent across product pages, customer-service pages, shipping information, return information, and checkout.
Our Product Focus
Mirevonam primarily offers coffee equipment and related accessories intended for home coffee preparation and everyday use.
Products may include coffee makers, grinders, kettles, brewing accessories, drinkware, storage accessories, and other coffee-related tools offered through our current catalog.
Product specifications, dimensions, materials, functions, availability, and included accessories may differ by item. Customers should review the applicable product page before purchasing.
Orders
Orders placed through Mirevonam are generally processed within up to 7 business days after successful payment and any necessary verification.
Processing time is separate from delivery time.
Additional processing time may occasionally be required because of inventory adjustments, unusually high order volume, incomplete delivery information, payment verification, public holidays, or other operational circumstances.
If a material issue prevents normal fulfillment, we may contact the customer using the information provided during checkout.
United States Delivery
Mirevonam currently supports delivery to eligible addresses within the United States.
After an order has been dispatched, estimated delivery is generally 4â7 business days.
Delivery times are estimates rather than guaranteed arrival dates because actual transportation may be affected by carrier operations, weather, address issues, seasonal demand, transportation interruptions, or circumstances outside our reasonable control.
Returns
Eligible products may be returned within 180 calendar days after delivery, subject to the conditions stated in our Return Policy.
Customers should contact our support team before sending any product back.
Return shipping responsibility depends on the reason for the return and will be discussed and agreed with customer support before the return is shipped.
Refunds
Once a refund is approved, Mirevonam generally processes the refund to the original payment method within 7 business days.
Banks, card issuers, or payment providers may require additional time to make the refunded amount visible after we submit the transaction.
Customer Support
Our support team can assist with product questions, order information, shipping, tracking, returns, refunds, and other reasonable customer-service matters.
Email: service@mirevonam.com
Phone: +852 8483 8695
Customer Service Hours: MondayâFriday, 9:00 AMâ6:00 PM, China Standard Time (UTC+8), excluding public holidays
Company Information
Brand Name: Mirevonam
Legal Company Name: Hangzhou Nuokai Trading Co., Ltd.
Website: www.mirevonam.com
Business Address:
Room 107, Unit 1, Building 18
No. 43 Xiangzhang Road
Baiyang Subdistrict, Qiantang District
Hangzhou, Zhejiang, China
Email: service@mirevonam.com
Phone: +852 8483 8695
Mirevonam is owned and operated by Hangzhou Nuokai Trading Co., Ltd.