Contact Us
Contact Us
The Mirevonam customer support team is available to assist with product questions, order status, delivery, tracking, returns, refunds, payment-related concerns, and general website inquiries.
Customer Support
Email: service@mirevonam.com
Phone: +852 8483 8695
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM
China Standard Time (UTC+8)
Excluding public holidays
Requests received outside customer-service hours will generally be reviewed during the next available business period.
Existing Orders
When contacting us about an existing order, please provide your order number and the email address used during checkout whenever possible.
Providing accurate order information helps us locate the transaction and review your request more efficiently.
If your inquiry concerns a damaged, defective, incomplete, incorrect, or materially different product, we may ask for photographs or a short video where reasonably necessary to understand the issue.
Shipping Questions
Where tracking information is available, please review the latest carrier updates before contacting support.
If tracking remains unchanged for an unusually long period, the package appears to be delayed, or you believe a shipment may be lost, contact us with the relevant order number.
Returns
Please contact Mirevonam before returning a product.
Do not automatically send returned merchandise to our business registration address.
Our return location may differ from our registered business address depending on the product, order, logistics arrangement, and reason for return.
Once a return request is reviewed and approved, our support team will provide the appropriate return instructions and destination.
Refunds
Approved refunds are generally processed to the original payment method within 7 business days after approval.
A bank, card issuer, or payment provider may require additional time before the refund appears in the customer's account.
Company Information
Mirevonam is owned and operated by:
Hangzhou Nuokai Trading Co., Ltd.
Business Address:
Room 107, Unit 1, Building 18
No. 43 Xiangzhang Road
Baiyang Subdistrict, Qiantang District
Hangzhou, Zhejiang, China
Website: www.mirevonam.com
Email: service@mirevonam.com
Phone: +852 8483 8695